FAQ

You can join Glasgow Club right here or you can come along to a venue for a visit and even try out activities on a Pay As You Go basis first (see prices here).

Just Joined? 

If you've joined online you can pick up a membership card or RFID band on your first visit. Just ask at reception.

Membership cards are free so if yours is lost/damaged please ask for a replacement which will render your original card/band unusable by anyone else.

Your first RFID band is free as a pay monthly member or £2 for Pay As You Go users.

Lost a card or band and need a replacement?

All customers can collect a replacement member card at reception for free.

A replacement RFID band can be purchased at reception for £2

Pay As You Go users may also pay a £2 deposit for an RFID band to be able to use RFID enabled lockers (where these are available) and return the band for a refund of this on each visit. NOTE: With this option, the band is not linked to your account so can only be used with the locker (no other features are available).

Almost all our customers choose to pay monthly for membership rather than pay yearly. There is no difference in price - no discount for paying for a year. Annual membership would simply cost 12 times the monthly price.

Paying monthly puts you in control if you need to stop your membership. For those that pay an annual lump-sum for membership, our team need to make changes manually.

The more those able to "self-serve" through our app and website do so, the more time our team have to support those with complex enquiries and needs.

For these reasons we are keen to see as many members as possible switch to monthly plans.

For now, annual payment remains available for:

• Those renewing an existing annual membership that don't want to switch to a monthly plan
• Those who don't have a UK bank account
• Those without a bank account that supports direct debit
• Those who are unbanked

We've tried to keep our online joining options simple, offering the most popular way to pay. For now paying for a full year of membership is only possible at our venues.

We don't tie members in to a minimum term contract like some gyms. You can sign up for a monthly membership and stop it if you want or need to and rejoin when you're ready.

See FAQs below about managing an existing membership to find out just how easy this is.

We no longer offer a standard swimming membership. We offered a swim-only membership plan a few years ago then replaced it with our ActivClub membership. We kept the price the same as a swim membership but included other activities enjoyed by many people who mainly choose swimming to make regular access more affordable. 

Both ActivClub and FitClub membership plans include unlimited swimming. 

You can find out more about ActivClub and FitClub membership and join online. 

No, instead of offering memberships that include a single activity, we do our best to keep things simple by having just two membership plans that include as much as possible for a really affordable price. 

We would not be able to offer a classes-only or gym-only membership plan for a price any lower than the very competitive FitClub membership which includes gym, swim and classes at all our venues. 

Some customers use more activities and more venues and some use less. We've set a price that aims to let us keep offering these sustainably. 

If you want to try things out before joining, the great news is that unlike other gyms, at Glasgow Club you can register as a Pay As You Go customer for free then book and pay for any activity you'd like to try. You can register to Pay As You Go online and you'll find Activity Prices on our Prices page too. 

Our friendly team can help you get set up with a membership at the end of your visit or you can sign up online if you're interested in using activities that are included in a membership plan and think you'll come at least once a week. 

To avoid overwhelming customers with too many choices, we don't offer memberships for single activities. For example, we don't have a "gym only" or "classes only" or "swimming" membership. 

Gym, Classes and Swimming are the most popular activities Glasgow Club offers and most members do one of these ror a mix of them, once a week or more. On this basis, a membership makes it more convenient and affordable than paying per visit (known as Pay As You Go).

We have two membership types that include these activities:

• FitClub offers unlimited gym, swim and all classes at all venues
• ActivClub offers unlimited swimming, specific scheduled gym sessions* and a selection of low-impact classes** as well as social sport sessions and more

ActivClub membership is the nearest equivalent to a swimming or swim-only membership. It is the best plan to choose if you're an adult looking for the cheapest way to swim on an unlimited basis. If you're aged between 12 and 21 years old, FitClub gets you access to even more activities for the same price or less so it would be the better choice.

* The scheduled gym sessions that let ActivClub membership holders use the gym can be found using the filters on our Activities page. They include:

• ActivClub Gym Sessions
• LiveActive (GP Referral) Gym Sessions
• Disabled Adult Gym Sessions

We don't have a membership for swimming (or other activities) for those aged 11 and under.

Find more about the membership plans available and what's included in them on our 'join-us' page as wellas more information on Pay As You Go.

We don't offer a couples membership or any special pricing for couples. We've just tried to offer the best price we can per membership and you can find full details and prices on our Join Us page.

Throughout 2025 we'll be working on a major project to upgrade our booking and membership software which promises new features like being able to book on behalf of a family member or partner by linking memberships. We hope this will make things more convenient for couples, families and close friends.

If you need to press pause for a while we understand, but there is no need to go through a process to freeze, pause or suspend your membership. We’ve simplified membership terms so you can just cancel your direct debit with your bank and subscribe again in when you’re ready.

If you stop your membership this way and return within 6-months, you’ll pay no admin fee and we’ll honour your current membership price.

To take advantage of this, when you come to re-join you need to speak to our customer service team by emailing glasgow.club@glasgowlife.org.uk

‍Please note: This can’t be done via our website.
If you presently receive a concession discount, you will need to show you are still eligible when you return, otherwise the discount will not be re-applied to your subscription.

For a few years before the pandemic we ran a loyalty scheme that recognised members who had stayed with us for five years or more. Sadly the majority of the businesses who offered platinum members a discount have folded and most other services which attracted a discount are no longer available.

We were spent a long time pursuing new offers and discounts, and checking existing ones remained valid. We were also having to issue new plastic cards on a regular basis which takes it's toll on the environment as well as our customer service team's limited time.

We're sorry to say this meant saying goodbye to the Platinum scheme. It doesn't mean we love our members any less - we continue to look for a better way forward with rewards and loyalty in the hope we can come up with something that's both sustainable and exciting.

ActivClub membership includes:

• Unlimited swimming
• ActivClub. Live Active and Disability Gym sessions
• Disability Sport sessions
• Walking Football and Walking Netball
• PLUS a selection of classes at no extra charge

Any activity not included can be paid for when you book.

On our Activities page you can use the filters to see: 

• All Activities included in ActivClub
• Fitness Classes included in ActivClub

Compare our Glasgow Club membership plans to here to find out what's right for you.

We normally collect direct debit payments for monthly membership and swimming lessons on the 7th of each month or the first working day after that if it falls on a weekend or holiday. 

We're sorry - at present we can't change deduct direct debits on a date of your choice. You can't choose your direct debit date. Our payment date is fixed. We hope to offer more flexibility with payment dates (and even offer regular card payments instead of direct debit) at some point in the future.

Yes you can easily change the bank / account your direct debit is collected from. 

Switching Bank?

If you change your bank (i.e. switch banks) from the one you currently have a direct debit instruction with, they usually let us know about the change and set up a new instruction with your new chosen bank. This means you don't need to contact us and we can keep collecting your membersjip fees so there's no interruption. 

Not switching bank but just want to change the account we collect from?

If you just want to tell us about a different bank account you would like your monthly direct debits to be collected from, you can contact our customer service team by email at glasgow.club@glasgowlife.org.uk

Advance booking for swimming is NOT required - our reception team can check you in. We do recommend checking our app or website for swim times before visiting.

It is also possible to use our app to book on arrival or before your visit. If you do this, there's no need to queue at venues with automated access gates - you can head straight to the gate and swipe your band/card from 30 minutes before the slot you booked into.

🚫 No-shows are common at every gym and affect everyone. Causes include:

• Overbooking
• Late cancellation
• Not cancelling at all

🛠️ We're making improvements:

• New reports to track the problem
• Upgrading gate systems for better attendance tracking
• Mobile app updates to provide reminders and easy cancellation
• Developing an app based waiting list for full classes
• Direct member communication for repeated no-shows/overbooking

🚧 Penalties for no-shows might be required. Be ready:

• Book only if you'll attend
• Use "My Bookings" for reminders
• Cancel early if you can't attend
• Follow gate instructions
• At gateless venues, inform reception about every activity you plan to use

Imagine trying to grab a seat on a crowded bus. There are only a few seats left. The moment you see others rushing to book one, you think, “I’d better get a seat before they’re all gone”, so you book too.

Others see the bus filling up even faster and do the same, and suddenly, it’s fully booked. But not everyone who grabbed a seat was certain they needed it — they just didn’t want to miss out.

The same happens with fitness classes. Limited spaces create a rush to book, often driven by fear of missing out. Many who book don’t attend, making it harder for genuinely committed people to secure a spot and increasing pressure to book again next time.

Our booking software includes a waiting list system for full activities. When we used it in the past, it was limited to half-hourly checks for new availability, emailing everyone on the waiting list if space appeared. Once emails were sent, it waited to see if space(s) were claimed, and no-one could book the new spaces except those who'd been emailed.

Since few of us check our email every 30 minutes and our plans often change after adding ourselves to a list anyway, this system led to spaces tied up by the system but left unfilled so it was switched off.

We're waiting for the release of a newer solution that will let members indicate if they want to be notified when space opens up, but doesn't stop anyone who sees a newly available space from booking it.

We hope this will be able to send notifications using our app as well as email. Combined with other steps we're working on to tackle "no shows" it should free up spaces for everyone. We hope to provide this later in 2025.

In the meantime, keep an eye on your favourite activities for new spaces becoming available. This frequently happens 24 hours before and in the 2 hours leading up to a session. We send automated reminders 2 hours before each session to everyone who's booked and ask them to cancel if it no longer suits. 

Cancelling a membership inclusive/free booking

If you made a booking that did not require payment (e.g. if the activity was free/included in your membership) it can be cancelled in our app or online booking website.

• Tap "My Bookings"
• Select the booking you want to cancel
• Tap the "Cancel" button (if this is greyed out see below)

Paid Bookings / Refunds

The 'shopping' process is handled by a different system from checkout/payment. This keeps your card details secure. Human intervention is required to reverse the payment or handle an exchange. By comparison, a booking included in membership costs zero so cancellation is quick and easy. 

If Glasgow Life is unable to provide your activity (e.g. an unexpected closure occurs):

• If you paid in our app/website our customer support team will process a refund for you automatically – no action is required on your part
• If you paid at venue by phone or in person, the reception team will offer a transfer to a new session of the same value OR process a refund to the card used to pay for the original booking, only refunding cash if you paid this way.

If YOU wish to cancel a 'Pay As You Go' booking

All Pay As You Go bookings are payable in advance and non-transferrable or refundable, so please ensure when making the booking that you are definitely able to attend. In exceptional circumstances, the manager of the venue or programme running your booked activity, may at their discretion, offer an exchange or refund. We cannot guarantee this will be possible and any refunds approved will be made using the original payment method.

Yes - its a great help if you can book and pay in advance with our app or website but we understand that for some activities and  customers it may be necessary to phone and book, pay or make enquiries.

• Bellahouston - 0141 276 0767
• Castlemilk - 0141 276 0725
• Castlemilk Pool - 0141 276 1420
• Crownpoint - 0141 287 0600
• Donald Dewar - 0141 276 0774
• Drumchapel Pool - 0141 276 1515
• Easterhouse Pool - 0141 276 9696
• Emirates Arena - 0141 287 7000
• Gorbals - 0141 276 1490
• Kelvin Hall - 0141 276 1450
• Maryhill - 0141 276 5300
• Milton - 0141 276 1320
• North Woodside - 0141 276 1510
• Palace of Art - 0141 276 3896
• Pollok - 0141 276 6878
• Scotstoun - 0141 276 1620
• Springburn - 0141 276 1690
• Tollcross - 0141 276 8282
• Toryglen Football Centre - 0141 276 0570‍

9pm each night is when most availability is released, making spaces available for booking in classes that take place in 8 days time. 

This means if an activity starts at 6pm on a Monday, it becomes available to book online, in person, by phone and in our app at 9pm the previous Sunday.

If you're running into problems making bookings at this time of day its the result of too many users trying to book the same thing at the same time.

In our experience spaces appear in almost every session throughout the week, and especially the final 2 hours, leading up to each class and activity session so it may be best to try then. 

If you are wondering where you can find a sauna, steam room or spa pool, this is something we don't offer with our memberships. A few years ago we offered these types of facilities in some of our venues in areas known as "health suites". 

After careful consideration of the repairs required to restore them to safe working order, the operating costs and energy they use, health suites, which had not reopened following the pandemic, remained closed.

Our focus is on delivering opportunities for all abilities and ages to take part in a wide variety of physical activities for an affordable price. 

For those who want to relax and feel pampered, there's our luxury spa offer: Refresh Spa at Emirates Arena. If you are looking for a sauna at Refresh Spa at Glasgow Club's Emirates Arena venue you can enjoy a variety of treatments and there's a Spa Experience with sessions you can book to enjoy a blissful 90 minutes enjoying thermal experiences that include a Caldarium, Steam Room, Large and Small Sauna and a Vitality Pool.

These sessions, at the time of writing, are priced at £20 (or £10 if added on to a spa treatment). Find out more about Refresh Spa. 

NOTE: Access to Refresh Spa and the facilities on offer in the spa is not available as part of any membership plan and pricing is standard (there are no concession or age related discounts). Refresh Spa exists in our Glasgow Club mobile app as a venue/club so you can make bookings.

We no longer have health suites in our clubs - please see the asnwer to the question immediately above "Do you have a sauna, steam room or jacuzzi / spa pool" for more information about what IS available. 

This is just a leisure swimming session you can attend as an individual or family.

Booking ahead is NOT required but we do recommend checking our app for swimming times to avoid disappointment. You can also book ahead if you want to. This will save time on arrival and if you're swimming alone it means you can scan straight through at the gate at venues where we have these (no need to join a queue).

In 2020 we launched online fitness.

You can follow for workouts from home (or wherever you have internet access) are included FREE as part of all monthly membership plans - FitClub AND ActivClub.

If you have a monthly or annual FitClub or ActivClub membership follow the steps at  Glasgow Club Online to request access at no extra charge.

If you don't have a monthly membership but want to workout at home you can choose an online only membership.

If you want to know "what time is X activity available?" or "What time does X venue open?" Opening hours/times and activity start times vary across each centres so it's best to check each venue's page:

View our venue pages here

If a carer is there to make your visit possible, there's no charge for them and no need to book - just visit reception. We do advise checking our app for session times to avoid disappointment.

If a carer wants to take part in activities for their own enjoyment, anyone in receipt of carer's allowance, can apply for a concession discount.

If you have any specific queries or concerns about visiting with the support of a carer or about your needs during your visit, you're welcome to phone the relevant venue to to discuss this in advance:

• Bellahouston - 0141 276 0767
• Castlemilk - 0141 276 0725
• Castlemilk Pool - 0141 276 1420
• Crownpoint - 0141 287 0600
• Donald Dewar - 0141 276 0774
• Drumchapel Pool - 0141 276 1515
• Easterhouse Pool - 0141 276 9696
• Emirates Arena - 0141 287 7000
• Gorbals - 0141 276 1490
• Kelvin Hall - 0141 276 1450
• Maryhill - 0141 276 5300
• Milton - 0141 276 1320
• North Woodside - 0141 276 1510
• Palace of Art - 0141 276 3896
• Pollok - 0141 276 6878
• Scotstoun - 0141 276 1620
• Springburn - 0141 276 1690
• Tollcross - 0141 276 8282
• Toryglen Football Ctr - 0141 276 0570

Concession Discount

Our concession discount reduces the price of our two monthly membership plans and Pay As You Go activities.

Qualification for the concession discount is not on the basis of age alone. To be eligible you must be receiving one of a list of specific means-tested benefits OR have asylum seeking status. 

You can check availability criteria and how to apply on our Concession page.

Student Discount

We don't have a student specific discount. Instead there's a really affordable FitClub membership plan for those aged up to 21 years old. This means there's no need to show proof you are a student or in full-time education - just provide proof of age on your first visit.

In addition, most activities are available on a Pay As You Go basis with reduced prices for those aged under 18. See our activity prices

Age-related discounts for older people

Older people in receipt of pension credit qualify for our concession discount since pension credit is a means-tested benefit. Our concerssion discount is based on ability to pay rather than getting older. For this reason there is no discount available purely on the basis of age (i.e. no discount for ALL those aged over 60). 

We've packaged the activities older adults often enjoy most in our affordable ActivClub membership plan (alongside activities for new parents, those with disabilities and total beginners).

We don't have a specific discount for all NHS employees however...

If you work for NHS Greater Glasgow & Clyde, they have arranged a special partnership with Glasgow Life. They offer  employees an affordable way to enjoy Glasgow Club membership with convenient deduction from salary to pay.

1. Visit https://nhsggc.scot
2. Choose Staff and Recruitment
3. Choose Staff Benefits
4. Choose Gym Memberships & Glasgow Club

Head to that page now then choose Glasgow Club 

Glasgow City Council and Glasgow Life staff don't receive a discount on the price of activities but in the interests of creating a physically and mentally healthy workforce there is a great value membership available. 

Click the magnifying glass at the top-right of the page and search for GCC Staff Membership or GL Staff Membership or click here to serach for more information.

You can follow the link on the page to sign up online if you're a new member (or let us know about your existing membership) and use our web form to upload a picture/copy of your payslip as proof of who you work for. 

No, we don't offer a discount for teachers, nor a blue light discount for police, fire, ambulance / emergency services, nor an NHS employee discount. 

We DO have a concession discount scheme for anyone in receipt of various means tested benefits. You can find out more about that on our concession application page. 

NHS Greater Glasgow & Clyde (NHSGGC) also have an arrangement with us. Scroll up to the question above this and tap to find out more about this. 

Opening hours / opening times vary across each centres so it's best to check each venue's page:

View our venue pages here

Yes, if a carer is there to make your visit possible, there's no charge for them and no need to book - just visit reception. We do advise checking our app for swimming times to avoid disappointment.

If however, a carer wants to swim for their own enjoyment, anyone in receipt of carer's allowance, can apply for a concession discount.

If you have any specific queries or concerns about visiting with the support of a carer or about your needs during your visit, you're welcome to phone the relevant venue to to discuss this in advance:

• Bellahouston - 0141 276 0767
• Castlemilk - 0141 276 0725
• Castlemilk Pool - 0141 276 1420
• Crownpoint - 0141 287 0600
• Donald Dewar - 0141 276 0774
• Drumchapel Pool - 0141 276 1515
• Easterhouse Pool - 0141 276 9696
• Emirates Arena - 0141 287 7000
• Gorbals - 0141 276 1490
• Kelvin Hall - 0141 276 1450
• Maryhill - 0141 276 5300
• Milton - 0141 276 1320
• North Woodside - 0141 276 1510
• Palace of Art - 0141 276 3896
• Pollok - 0141 276 6878
• Scotstoun - 0141 276 1620
• Springburn - 0141 276 1690
• Tollcross - 0141 276 8282
• Toryglen Football Ctr - 0141 276 0570
• Whitehill Pool - 0141 276 0823

To enhance your workout experience, many of our fitness classes feature upbeat music and dynamic lighting, including flashing lights, to create a motivating and energetic atmosphere.

We understand that everyone’s preferences and sensitivities are unique. If you have any concerns about the music volume or lighting effects, please don’t hesitate to speak with your instructor before the class. They’ll do their best to discuss options while ensuring the class remains enjoyable for everyone.

You may want to find out more about "Gym Quiet Times" during which there is no background music played in our gym areas.

We strive to accommodate everyone in our venues and maintain an environment that works for the group as a whole. Your feedback helps us strike that balance and create a welcoming space for all participants.

9pm each night is when most availability is released and if you're running into problems at this time of day its the result of too many users trying to book the same thing at the same time. In our experience spaces appear in almost every session in the week (and especially the 2 hours) leading up to it so it may be best to try then. 

To help resolve other issues you might experience with our app we've created a step-by-step guide you can follow.

Apple Devices (iPhone / iPad)

iOS 18 is the current iPhone / iPad operating system version (at the time of writing). iOS 15 was released September 2021 and this is the oldest version our app is currently compatible with. If your phone can support a more recent iOS version then upgrading it should help, and is recommended anyway to keep your device secure for everyday use.

You can find out how to check your iOS version and also find out how to update iOS on Apple’s website.

Apple Devices still supporting iOS 15 

• iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max
• iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
• iPhone XS, iPhone XS Max
• iPhone X, iPhone XR
• iPhone 8, iPhone 8 Plus
• iPhone 7, iPhone 7 Plus
• iPhone 6S, iPhone 6S Plus
• iPhone SE (first and second generation)
• iPod Touch (seventh generation)

All newer devices are compatible with iOS 17+

Why doesn't the app work on ALL phones/tablets?

Like most apps, ours is continually being improved to stay up to date with changes in smartphone technology and compliant with necessary security updates.

Changes don’t always mean you need a new device. An update to your phone or tablet’s operating system is usually all that’s required.

Sadly, our devices do eventually reach an age where they can’t keep pace with the latest operating system releases.

if you aren’t ready for a new phone or tablet, the same email and password you use for the app works on our booking web page. We try and retain compatibility as far as possible.

Windows phones are the exception with too small a user-base to justify the development costs of providing an app.

Android Devices

The current version of the operating system is Android 14. In December 2016, Android 7.1 was released, and this is the oldest version of the operating system our app is compatible with. If your phone can support a more recent Android version, upgrading it should help, and is recommended anyway to keep your device secure for everyday use. You can find out how to check and update your Android version on Google’s website.

Devices we believe still support Android 7.1

• Google: Nexus 6, Nexus 6P, Nexus 7, Android One, Nexus 4, Nexus 5, Nexus 5X,
• LG: G4, Optimus L70, G2, G3
• Motorola: Moto G4, Moto X 2014, Moto X Play, Mot X Pure, Moto E, Moto G, Moto G 2014, Moto G3
• OnePlus: OnePlus 3/3T, OnePlus X, OnePlus One, OnePlus 2
• Samsung: Galaxy S5 (klte), Galaxy Tab S2Galaxy S3 (I9300, Sprint, TMO, VZW)
• Oppo: Find 7s, N3, R5/R5s, R7 Plus, Find 7a,
• Sony: Xperia T, Xperia TX, Xperia V, Xperia M, Xperia SP
• Xiaomi: Redmi 1S, Redmi 3, Redmi Note 3, Mi 3, Mi 4, Mi 5, Mi Max
• ZTE: Axon 7

Why doesn't the app work on ALL phones/tablets?

Like most apps, ours is continually being improved to stay up to date with changes in smartphone technology and compliant with necessary security updates.

Changes don’t always mean you need a new device. An update to your phone or tablet’s operating system is usually all that’s required.

Sadly, our devices do eventually reach an age where they can’t keep pace with the latest operating system releases.

if you aren’t ready for a new phone or tablet, the same email and password you use for the app works on our booking web page. We try and retain compatibility as far as possible.

Windows phones are the exception with too small a user-base to justify the development costs of providing an app.