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Make Changes to Your Membership

There are several ways to update your membership details, payment information or membership type. The quickest option will depend on the type of change you'd like to make.

The quickest and easiest way to update your personal details is to log in to your online account

Once logged in, you can update your:

  • Profile photo
  • Email address
  • Password
  • Telephone number
  • Home address
  • Marketing preferences

If you're unable to access your online account, our team can help. Speak to reception when visiting any Glasgow Club venue or contact our Customer Experience Team at glasgow.club@glasgowlife.org.uk.

Monthly membership and swimming lesson Direct Debit payments are normally collected on the 7th of each month, or the next working day if the 7th falls on a weekend or public holiday.

Unfortunately, we can't currently offer alternative collection dates and members cannot choose their own monthly payment date.

We recognise that greater flexibility would be helpful and hope to introduce additional payment options in the future, including more flexible payment dates and alternative payment methods.

If You're Switching to a New Bank

If you're changing banks and use the Current Account Switch Service, your bank should notify us automatically and transfer your Direct Debit instruction as part of the switch process. In most cases, no action is required.

If You Want to Use a Different Existing Bank Account

If you simply wish to change which account your membership payment is collected from, you can:

  • Complete our online Change Bank Details Form
  • Email glasgow.club@glasgowlife.org.uk
  • Visit reception at any Glasgow Club venue

Our team will arrange the update for you.

If you'd like to move to a different membership package, speak to reception at any Glasgow Club venue or contact our Customer Experience Team at glasgow.club@glasgowlife.org.uk.

We'll help you find the membership option that's right for you.

Upgrading to a Higher-Priced Membership

For example, moving from ActivClub to FitClub.

Your new membership and benefits can normally begin straight away, giving you immediate access to any additional benefits included in your new membership.

Moving to a Lower-Priced Membership

For example, moving from FitClub to ActivClub.

Your new membership will normally start on the 6th of the following month. To ensure we have enough time to update your membership and adjust your next payment, please contact us by the 27th of the month.

If you'd prefer to stop your monthly membership and use Glasgow Club on a Pay As You Go basis, you can do so by cancelling your membership.

Before cancelling, we'd encourage you to contact us if there's anything we can help with. We may be able to suggest a different membership option that better suits your circumstances.

For memberships paid by Direct Debit:

  • Cancel your Direct Debit instruction for"Culture & Sport Glasgow" with your bank by the 20th of the month before your next payment is due.
  • Most banks allow this through online banking, a mobile banking app or by telephone.
  • You'll continue to enjoy all membership benefits until 5th of the following month.
  • No further payments will be collected after your membership ends.

Please refer to the Membership Terms and Conditions for full cancellation details.

Please contact our Customer Experience Team or speak to reception if you need help with anything and don't see it listed above